You can change your name, home address and phone number from your ConnectedHome dashboard. Follow the steps below.
If you can’t remember your login details, see problems logging in for assistance.
- Log in to your ConnectedHome dashboard.
- Click the Your account and settings icon
in the top right-hand corner of your screen.
- Select Personal details from the dropdown menu.
You can also see how to change your email address here and your password here.
If you have changed your ISP or package and want to update your details, visit this page for more information.
Change name
- Beside the Name field, click Change.
- Enter your names in the First Name and Last Name boxes.
- Click Save to confirm.
When you see the confirmation message, your name has been changed successfully.
Change Whitebox installation address
- Beside the Whitebox Installation Address field, click Change.
- Enter your full address and phone number in boxes.
- Click Save to confirm.
When you see the confirmation message, your address has been changed successfully.
Why is this important?
By keeping the installation address of your Whitebox up to date, SamKnows can continue to ensure the validity of internet performance data in rural, urban and city areas.This is important for the national broadband reports listed below.
- Measuring Broadband Canada reports
- Measuring Broadband New Zealand reports
- Measuring Broadband Australia reports
- Ofcom reports
Want to receive a Whitebox? Based on your location, please sign up!
Measuring Broadband Canada - Sign up here!
Measuring Broadband New Zealand - Sign up here!
