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SamKnows Help Centre
Help Centre
Help Centre
Getting started
How to set up your Whitebox
What is the Whitebox?
What is ConnectedHome?
What does the app do?
How do I signup and receive a Whitebox?
Privacy and confidentiality
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Account & Delivery
Where is my Whitebox?
How can I find my broadband details?
Problems logging in
How do I change my email address?
How do I change my password?
How do I change my personal details?
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Troubleshooting
Whitebox 8.0 troubleshooting
What to do if your Whitebox isn’t collecting data (Cross-traffic)
Does the Whitebox interfere with my internet performance?
Get access to RealSpeed
RealSpeed troubleshooting
I have a technical issue with my Whitebox - WDR3600
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Understanding your data
How much data is my Whitebox using?
How to use the Instant test
Download and upload speeds
Latency and Packet Loss
Jitter up and Jitter down
What is the difference between Single- and Multi-Thread?
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