If you ever change your Internet Service Provider (ISP) or package (speed-tier), you can continue using your Whitebox to measure your internet performance.
How do I update my ISP or package details?
Directly from your SamKnows One dashboard. You can update your ISP and package details, and confirm when these came into effect.
Please note, you can only update your details once they have come into effect.
If you have received a new router or modem as part of this upgrade, you can find instructions on reinstalling the Whitebox here.
- Log into your SamKnows One dashboard
If you are having trouble accessing your account, please see here
- Select Update
- Select your new ISP, package and date details
If your ISP or package are not listed, do not select incorrect details
If you are unsure of your details, you can find more information on how you can find your package details here.
Why is this important?
By having your information up to date, you will have the tools to monitor your performance against your expected internet speeds. This is also important and appreciated by SamKnows and ensures the validity of data included in the national broadband reports listed below.
- Measuring Broadband America reports
- Measuring Broadband Canada reports
- Measuring Broadband New Zealand reports
- Measuring Broadband Australia reports
- Ofcom reports
Want to receive a Whitebox? Based on your location, please sign up