RealSpeed is only available on SamKnows-enabled devices. This could be the router supplied by your ISP or one that you've purchased directly yourself or a Whitebox.
Without a SamKnows-enabled router or Whitebox, you won't be able to run RealSpeed.
To check if you have a SamKnows-enabled router:
- Make sure you are on your home network.
- Make sure you are not connected to a VPN (for example, on a work laptop).
- Make sure your router is not switched to 'Modem mode'.
If you are still unable to run a RealSpeed test, then you likely don't have a SamKnows-enabled router. However, you might be eligible for a free Whitebox.
What is a Whitebox?
The SamKnows Whitebox is a piece of hardware that plugs in beside your existing router. It measures internet performance in the background via network and application-specific tests. It also enables the use of products like RealSpeed. A Whitebox does not solve internet problems itself but it provides an overview of internet performance to the home that helps in identifying the internet problem. If you want to learn more about the Whitebox, check here.
You can apply for a free Whitebox. Click here to sign up!
